Support

We usually reply within two business days.

Email support@buyitwiser.com with what happened and roughly when, and we'll sort it out.

A scan didn't find the product

Get closer, so the product's name and its shelf tag fill the frame, in good light. A scan that can't find the product doesn't use a token.

My scans didn't arrive after buying

Tokens usually appear within a minute of the App Store confirming your payment. Check your balance on your profile. If they're still missing after a few minutes, email us the date and time of the purchase and we'll add them.

Cancelling a subscription

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose BuyItWiser. You keep access until the end of the month you've paid for. For a refund, use reportaproblem.apple.com.

The store wouldn't match the price

Each store sets its own price-match rules, such as which competitors and online prices count. Open the other store's page from the app so the cashier can see the live price. If they still won't match, the app links to other places to buy it.

A price was wrong

Prices are checked on each store's website when you scan, but they can change. Email us the product and store so we can look into it.

Deleting your account

In the app, go to Profile → Delete account. This permanently deletes your account, scan history, savings and tokens. You can also email us from the address on your account and we'll do it for you.